Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers
| Year of publication: |
2001
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|---|---|
| Authors: | Hui, Michael K. ; Au, Kevin |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 52.2001, 2, p. 161-174
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