Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study
Carol Pollard and Aileen Cater-Steel
| Year of publication: |
2009
|
|---|---|
| Authors: | Pollard, Carol ; Cater-Steel, Aileen |
| Published in: |
Information systems management. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1058-0530, ZDB-ID 1076391-0. - Vol. 26.2009, 2, p. 164-175
|
| Subject: | IT-Dienstleister | IT service provider | Interne Dienstleistung | Internal services | Dienstleistungsmanagement | Service management | Prozessmanagement | Business process management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003906169