Keeping the top talents on board : Retaining the best is as important as recruiting them

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – In today's service‐based companies, employees are “the center of organizational performance”. For the service‐based firm, where people deliver the service or where they become inseparable from the service, employees feel they are valued because they possess an acute awareness of the impact they have on their company's strategy. Practical implications – Provides strategic insights and practical thinking that have influenced some of the world's leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.