Key personality traits and career satisfaction of customer service workers
| Year of publication: |
2012
|
|---|---|
| Authors: | Lounsbury, John W. ; Foster, Nancy ; Carmody, Patrick C. ; Kim, Ji Young ; Gibson, Lucy W. ; Drost, Adam W. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 22.2012, 5 (31.8.), p. 517-537
|