“Killing them with kindness”? A study of service employees' responses to uncivil customers
| Year of publication: |
2020
|
|---|---|
| Authors: | Robertson, Kirsten ; O'Reilly, Jane |
| Published in: |
Journal of Organizational Behavior. - Wiley, ISSN 1099-1379, ZDB-ID 1501859-3. - Vol. 41.2020, 8 (16.01.), p. 797-813
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/job.2425 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012189422