KM critical success factors : A comparison of perceived importance versus implementation in Malaysian ICT companies

Purpose – This research examines the level of perception and implementation of 11 identified knowledge management (KM) success factors and their differences among the information and communication technology (ICT) companies operating in Malaysia. Design/methodology/approach – The survey data was obtained from a study of 427 middle managers from 194 ICT companies using a set of structured questionnaire. Factor analysis was used to confirm that the 11 KM variables are valid and are in conformity to the literature review. Paired t ‐test was then used to identify the differences between the KM factors perceived as important and the implementation of those factors. Findings – The results show that all the 11 factors are perceived as important for successful KM implementation, but there are significant differences between all the factors perceived as important and the level of implementation of those factors. Research limitations/implications – Future studies should include a bigger sample size and from various industries so as to ensure that the results can be generalised. It is also important that the success factors presented can be correlated with organisational performance. Since the study examines the level of implementation of KM factors, a longitudinal study is necessary. Practical implications – Such significant findings reinforce the findings of previous researchers on the importance of the various KM success factors proposed. In addition, it provides information on the current level of KM implementation in these companies in Malaysia. Based on the differences between the two, strategies are recommended on how the Malaysian ICT companies can improve their KM practices and thus narrow the gap between the two. Originality/value – This paper has implications on the Malaysian ICT companies in formulating strategies on how to deploy a full swing KM programme as a strategic weapon for their business success.