Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Tong Yang, Jie Wu and Junming Zhang
| Year of publication: |
2024
|
|---|---|
| Authors: | Yang, Tong ; Wu, Jie ; Zhang, Junming |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 3, p. 873-892
|
| Subject: | Cross-BERT | Customer satisfaction | Improvement strategies | Online restaurant reviews | The opportunity algorithm | Kundenzufriedenheit | Gastronomie | Restaurant industry | Data Mining | Data mining | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-10-2022-1319 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014483793