Knowledge creation in construction organisations: a case approach

Purpose – The purpose of this paper is to investigate and characterise the knowledge creation process in construction organisations and explore to what extent organisations facilitate the process. Design/methodology/approach – A case study approach is adopted using four construction organisations; a knowledge creation model is also used as the analytical tool. Findings – The model successfully identifies the characteristics of the knowledge creation process and its uniqueness among the cases studied; and that conscientious effort by organisations to facilitate the process is limited. Research limitations/implications – The study is limited to intra‐firm knowledge creation. Practical implications – Understanding of the knowledge creation process by organisations adopting the model is a potential platform for enhancement of the process in organisations. Originality/value – The article provides the establishment of specific knowledge creation models through an empirical investigation of construction organisations.