Knowledge driven service innovation and management : IT strategies for business alignment and value creation

Eng K. Chew; Petter Gottschalk

"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--

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Year of publication:	c 2013
Authors:	Chew, Eng K. ; Gottschalk, Petter
Publisher:	Hershey, Pa. : Business Science Reference
Subject:	Dienstleistungsmanagement \| Service management \| Innovationsmanagement \| Innovation management \| Wissensmanagement \| Knowledge management \| IT-Management \| IT management \| Strategisches Management \| Strategic management \| Kundenintegration \| Customer integration
Description of contents:	Table of Contents [gbv.de]

Extent:	LIV, 563 S. graph. Darst.
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references and index
ISBN:	978-1-4666-2512-9 ; 978-1-4666-2514-3 ; 978-1-4666-2513-6
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10009678824