Knowledge management and ITIL V3 : creating the adaptive organization ; making knowledge management work with IT service management
Year of publication: |
2008
|
---|---|
Authors: | Menken, Ivanka |
Publisher: |
[s.l.] : The Art of Service |
Subject: | Unternehmen | Wissensmanagement | Informationstechnik | Organisation | Dienstleistung | Management |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
-
Security risk management : body of knowledge
Talbot, Julian, (2009)
-
Service excellence and information technology for competitive advantage
Du, Timon C., (2008)
-
Quality management for IT services : perspectives on business and process performance
Praeg, Claus-Peter, (2011)
- More ...
-
Menken, Ivanka, (2009)
-
The business process management guide : practical metholodogy and guidelines to successful BPM
Menken, Ivanka, (2009)
-
Menken, Ivanka, (2008)
- More ...