Knowledge management-centric help desk: specification and performance evaluation
| Year of publication: |
2006
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|---|---|
| Authors: | González, Luz Minerva ; Giachetti, Ronald E. ; Ramirez, Guillermo |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 40.2006, 2, p. 389
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