Knowledge Management Systems and Disaster Management in Malaysia: An Action Research Approach

This paper examines the role of knowledge management systems (KMS) for disaster planning and response in the context of social work in Malaysia. The research is focused on the client — the Malaysian Association of Social Workers (MASW), where a web-based system to support disaster management was developed and implemented. The research objectives required the researchers' direct involvement with the MASW. Canonical Action Research (CAR) was used as the research methodology. The process and outcomes of this action research initiative is presented based on the five-stage CAR approach, consisting of (i) problem diagnosis, (ii) action planning, (iii) intervention, (iv) evaluation and (v) learning outcomes. The evaluation of the system is supported by quantitative analysis driven by survey instrumentation. Our findings suggests that successful utilisation of the system in the context of MASW's efforts and roles in disaster management in Malaysia, is contingent upon issues such as acceptance of KMS, and availability of resources to maintain the system. Other issues such as clear definition of the role of Information Technology (IT) for disaster management and willingness to share knowledge are also vital in this regard.