KNOWLEDGE MANAGEMENT WITHIN ITIL

How people work requires knowledge and knowledge management is the fundamental glue that binds an IT organization and transitions it from good to great. ITIL, in its third version, has adopted a new process, related to knowledge management, and became even more business oriented service management standard.

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Year of publication:	2010-08
Authors:	TOFAN, Dan Constantin
Institutions:	Facultatea de Cibernetica, Statistica şi Informatica Economica, Academia de Studii Economice din Bucureşti
Subject:	knowledge \| management \| information \| technology \| infrastructure \| library

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Extent:	application/pdf
Series:	Proceedings of the 5th International Conference on Knowledge Management: Projects, Systems and Technologies,Bucharest, November 12-13 2010.
Type of publication:	Book / Working Paper
Language:	English
Notes:	Number 41 4 pages
Classification:	D83 - Search, Learning, Information and Knowledge
Source:	RePEc - Research Papers in Economics

Persistent link: https://ebvufind01.dmz1.zbw.eu/10008783734