Knowledge Sharing - The Core of Knowledge Management

An effective Knowledge management (KM) program can help a company foster innovation by encouraging the free flow of ideas, improve customer service by streamlining response time, boost revenues by getting products and services to market faster, enhance employee retention rates by recognizing the value of employees' knowledge and rewarding them for it and streamline operations and reduce costs by eliminating redundant or unnecessary processes. KM is so pervasive and involves so many things that it takes many years to embed into an organisation's practices and culture. Implementation of KM requires a holistic approach that aligns business, organisational factors (such as culture), technology and knowledge. This article makes some suggestions for effective implementation of KM