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The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M., (2019)
Gratitude versus entitlement : a dual process model of the profitability implications of customer prioritization
Wetzel, Hauke, (2014)
Leveraging marketer-generated appeals in online brand communities : an individual user-level analysis
Weiger, Welf H., (2017)