Leading loyalty : cracking the code to customer devotion

Sandy Rogers, Leena Rinne, Shawn Moon

"In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans."--

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Year of publication:	[2019]
Authors:	Rogers, Sandy ; Rinne, Leena ; Moon, Shawn D.
Publisher:	New York : HarperCollins Leadership
Subject:	Kundenservice \| Customer service \| Kundenbindung \| Customer retention
Description of contents:	Table of Contents [gbv.de]

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Extent:	xii, 206 Seiten Illustrationen 24 cm
Type of publication:	Book / Working Paper
Language:	English
Notes:	Pre-publication title: Fierce loyalty "FranklinCovey"--Back cover "AMACOM"--Back cover Includes bibliographical references and index
ISBN:	0-8144-3939-X ; 978-0-8144-3939-5 ; 978-0-8144-3939-5
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012101427