Lean Management Principles for Information Technology

Front Cover -- Contents -- Preface -- Acknowledgments -- Introduction -- Chapter 1: Why Look at IT? What Is the Problem? -- Chapter 2: IT Background -- Chapter 3: Are We "Doing the Right Things"? -- Chapter 4: The Art of Managing Change -- Chapter 5: How Can Lean Help IT? -- Chapter 6: What Is Lean? -- Chapter 7: Are We Working on the Correct Problem? Or Are We Creating More Problems? -- Chapter 8: The Lean IT Event -- Chapter 9: Meaningful Metrics -- Chapter 10: IT Maturity -- Chapter 11: Wrap-Up -- Bibliography -- About the Author -- Back Cover.