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Making the value flow: application of value stream mapping in a Brazilian public healthcare organisation
Tortorella, Guilherme Luz, (2017)
Teamworking under lean in UK public services : lean team and team targets in Her Majesty's Revenue & Customs (HMRC)
Procter, Stephen J., (2014)
Lean thinking: outside-in, bottom-up? : the paradox of contemporary soft lean and consultant-driven lean implementation
Holmemo, Marte D.-Q., (2018)
A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, Ayham A. M., (2011)
A comparison of competing structural models in call centres : prospects for value creation
The effects of lean thinking on service workers value productivity: a conceptual framework
Jaaron, Ayham A. M., (2012)