Lean Service: A literature analysis and classification
| Year of publication: |
2012
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|---|---|
| Authors: | Surez-Barraza, Manuel F. ; Smith, Tricia ; Dahlgaard-Park, Su Mi |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 23.2012, 3 (1.4.), p. 359-381
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