Lean six sigma in a call centre: a case study
| Year of publication: |
2010
|
|---|---|
| Authors: | Laureani, Alessandro ; Antony, Jiju ; Douglas, Alex |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 21354492. - Vol. 59.2010, 8 (2.11.), p. 757-769
|