Lean transformation in the pure service environment: the case of the call service centre
| Year of publication: |
2009
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|---|---|
| Authors: | Piercy, Niall ; Rich, Nick |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 29.2009, 1, p. 54-76
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