Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Joy M. Field; Mei Xue; Lorin M. Hitt
| Year of publication: |
2012
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| Authors: | Field, Joy M. ; Xue, Mei ; Hitt, Lorin M. |
| Published in: |
Operations management research : OMR ; advancing practice through theory. - New York, NY : Springer, ISSN 1936-9743, ZDB-ID 24241830. - Vol. 5.2012, 1/2, p. 43-56
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Systemvoraussetzungen: Acrobat Reader |
| Other identifiers: | 10.1007/s12063-012-0064-z [DOI] |
| Source: |
Persistent link: https://www.econbiz.de/10010005523