Learning from customers : individual and organizational effects in outsourced radiological services
Jonathan R. Clark, Robert S. Huckman, Bradley R. Staats
| Year of publication: |
2013
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|---|---|
| Authors: | Clark, Jonathan R. ; Huckman, Robert S. ; Staats, Bradley R. |
| Published in: |
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations. - Catonsville, MD : Institute for Operations Research and the Management Sciences, ISSN 1047-7039, ZDB-ID 1022236-4. - Vol. 24.2013, 5, p. 1539-1557
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| Subject: | customer specificity | experience | healthcare | learning | outsourcing | Outsourcing | Beziehungsmarketing | Relationship marketing | Lernprozess | Learning process | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Strahlentherapie | Radiotherapy | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010196125