Learning from past crises : evaluating hotels' online crisis responses to health crises
Year of publication: |
2020
|
---|---|
Authors: | Liu, Bingjie ; Kim, Hany ; Ying, Tianyu |
Published in: |
Tourism and hospitality research : THR. - London : Sage Publications, ISSN 1742-9692, ZDB-ID 2094553-X. - Vol. 20.2020, 3, p. 372-378
|
Subject: | Crisis response and recovery | crisis communication | health crisis | organizational learning | social media | Krisenmanagement | Crisis management | Social Web | Social web | Lernende Organisation | Learning organization | Öffentlichkeitsarbeit | Public relations | Gesundheitswesen | Health care system | Finanzkrise | Financial crisis | Wirtschaftskrise | Economic crisis | Hotellerie | Hotel industry | Coronavirus | Gesundheit | Health |
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