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Legal Provisions Related to Business-to-Consumer Alternative Dispute Resolution in Relation to Privacy and Consumer Protection
(2002)
Gateways to the global market : consumers and electronic commerce ; [conference organised in March 1997 by the OECD Committee on Consumer Policy]
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Consumer protection as a premise to build trust in the financial service market
Szustak, Grażyna, (2014)
Building trust in the online environment : business to consumer dispute resolution ; report of the conference, The Hague, 11 - 12 December 2000
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Resolving e-commerce disputes online: asking the right questions about ADR
Progress achieved by OECD member countries in furtherance of the Ottawa Declaration on Authentification for Electronic Commerce