Les normes de qualité dans les services professionnels: une lecture des pratiques à travers la théorie des conventions

The aim of this paper is to discuss the theoretical framework of quality management. We propose a conceptual model based on the convention theory. This framework enables to understand the quality as a social construct, but also the reasons why quality is managed by institutions. In this perspective, we demonstrate that the codes of deontology may be interpreted as a manifestation of a quality convention.

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Year of publication:	1998
Authors:	Isaac, Henri
Published in:	Revue Finance Contrôle Stratégie. - revues.org. - Vol. 1.1998, 2, p. 89-112
Publisher:	revues.org
Subject:	quality \| conventions [theory of] \| professional deontology \| professional service \| service

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Extent:	application/pdf
Type of publication:	Article
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10005466875