Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company
Robert Spector
| Year of publication: |
2001
|
|---|---|
| Authors: | Spector, Robert |
| Publisher: |
New York ; Chichester : Wiley |
| Subject: | Nordstrom | Firm | Customer services | United States |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIII, 226S. : graph. Darst. 23cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-471-35594-1 |
| Source: |
Persistent link: https://www.econbiz.de/10004539160