Leveraging concepts of Knowledge Management with Total Quality Management : case studies in the service sector
Alan D. Smith
| Year of publication: |
2009
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|---|---|
| Authors: | Smith, Alan D. |
| Published in: |
International journal of logistics systems and management. - Olney : Inderscience, ISSN 1742-7967, ZDB-ID 2178795-5. - Vol. 5.2009, 6, p. 631-653
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| Subject: | Wissensmanagement | Knowledge management | Qualitätsmanagement | Quality management | Wettbewerbsvorteil | Competitive advantage | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003891174