Leveraging ERP systems for improving ERP effectiveness in emergency service organizations : an empirical study
Mithu Bhattacharya, Thiagarajan Ramakrishnan and Samuel Fosso Wamba
| Year of publication: |
2023
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|---|---|
| Authors: | Bhattacharya, Mithu ; Ramakrishnan, Thiagarajan ; Wamba, Samuel Fosso |
| Published in: |
Business process management journal. - Bingley : Emerald, ISSN 1758-4116, ZDB-ID 2014421-0. - Vol. 29.2023, 3, p. 710-736
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| Subject: | Emergency service | ERP effectiveness | Perceived job satisfaction | Top management support | Training satisfaction | User involvement | ERP-System | ERP system | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-06-2022-0303 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014291577