Leveraging frontline employees' small data and firm-level big data in frontline management : an absorptive capacity perspective
Son K. Lam, Stefan Sleep, Thorsten Hennig-Thurau, Shrihari Sridhar, and Alok R. Saboo
| Year of publication: |
February 2017
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|---|---|
| Authors: | Lam, Son K. ; Sleep, Stefan ; Hennig-Thurau, Thorsten ; Sridhar, Shrihari ; Saboo, Alok R. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 20.2017, 1, p. 12-28
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| Subject: | big data | big data absorptive capacity | frontline management | small data | Big Data | Big data | Absorption | KMU | SME | Informationsmanagement | Information management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670516679271 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011647472