Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Daniel Asante, Chunyong Tang, Eric Adom Asante, Michael Kwamega, Alexander Opoku-Danso
| Year of publication: |
2023
|
|---|---|
| Authors: | Asante, Daniel ; Tang, Chunyong ; Asante, Eric Adom ; Kwamega, Michael ; Opoku-Danso, Alexander |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 73.2023, p. 1-12
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| Subject: | Overall justice | Perceived HPWS | Psychological contract fulfillment | Service encounter quality | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Implizite Kontrakte | Implicit contracts | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103344 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014303270