Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment
| Year of publication: |
2008
|
|---|---|
| Authors: | Jong, Ad de ; Wetzels, Martin ; Ruyter, Ko de |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 19.2008, 3-4, p. 353-378
|