Linking employee voice to service recovery performance in the hotel sector : the mediating role of tacit knowledge sharing and employee innovation
Sultan Alzyoud, Waed Ensour, Ayman Harb
| Year of publication: |
2024
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| Authors: | Alzyoud, Sultan ; Ensour, Waed ; Harb, Ayman Abdo |
| Published in: |
Journal of entrepreneurship, management and innovation : JEMI. - Nowy Sącz : Wyższa szkoła biznesu, ISSN 2299-7326, ZDB-ID 2650169-7. - Vol. 20.2024, 3, p. 62-77
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| Subject: | employee voice | service recovery performance | employee innovation | tacit knowledge sharing | hotels | Jordan | hotelsector | quantitative research | Structural Equation Modeling | Hotellerie | Hotel industry | Implizites Wissen | Tacit knowledge | Wissenstransfer | Knowledge transfer | Dienstleistungsqualität | Service quality | Strukturgleichungsmodell | Structural equation model | Jordanien | Innovation | Mitbestimmung | Codetermination | Wissensmanagement | Knowledge management | Dienstleistungssektor | Service industry | Arbeitszufriedenheit | Job satisfaction | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.7341/20242034 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015329522