Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Elten Briggs, Sandro Deretti, Heitor Takashi Kato
| Year of publication: |
2020
|
|---|---|
| Authors: | Briggs, Elten ; Deretti, Sandro ; Kato, Heitor T. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 107.2020, p. 271-278
|
| Subject: | Organizational climate | Retail trade | SERV*OR | Service orientation | Service-profit chain | Einzelhandel | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2018.08.038 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012156757