Linking perceived service quality and service loyalty: A multi-dimensional perspective
| Year of publication: |
1999
|
|---|---|
| Authors: | Bloemer, Josée ; Ruyter, Ko de ; Wetzels, Martin |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 33.1999, 11-12, p. 1082-1106
|