Linking process and outcome to service quality and customer satisfaction evaluations: An investigation of real estate agent service
| Year of publication: |
2005
|
|---|---|
| Authors: | Dabholkar, Pratibha A. ; Overby, Jeffrey W. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 16.2005, 1, p. 10-27
|