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Capable design or designing capabilities? : an exploration of service design as an emerging organizational capability in Telenor
Martinkenaite, Ieva, (2017)
Upframing service design and innovation for research impact
PatrĂcio, Lia, (2018)
Advanced information technology : transforming service innovation and design
Bantau, Gabriela, (2016)
Services design for people
Zaballa, Rafael, (2010)