Locally focused and digitally oriented : examining eco-museums' digitization in a service quality management perspective
Rocco Palumbo, Maria Vincenza Ciasullo, Massimiliano Matteo Pellegrini, Andrea Caputo and Mario Turco
| Year of publication: |
2022
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|---|---|
| Authors: | Palumbo, Rocco ; Ciasullo, Maria Vincenza ; Pellegrini, Massimiliano M. ; Caputo, Andrea ; Turco, Mario |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 34.2022, 3, p. 398-417
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| Subject: | Digitization | Eco-museums | Managerialization | Professionalization | Soft TQM | Digitalisierung | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-02-2021-0046 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013338039