Logistics improvement programs : The dynamics between people and performance

Looks at the impact of performance improvement initiatives on logistics people, as well as performance. Two of the most popular programs – EDI and outsourcing – have profound impact on people in logistics. Both outsourcing and EDI require cooperative relations to reach their full potential. However, based on a mail survey of Canadian logisticians, there is not necessarily a link between use of these programs and cooperative relations between shippers and carriers. Thus, there is a pressing need in logistics to better understand (and manage) the impact of outsourcing and EDI on people.