Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Arkadiusz Kawa and Wojciech Zdrenka
| Year of publication: |
2024
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|---|---|
| Authors: | Kawa, Arkadiusz ; Zdrenka, Wojciech |
| Published in: |
The international journal of logistics management. - Bradford : Emerald, ISSN 1758-6550, ZDB-ID 2069452-0. - Vol. 35.2024, 2, p. 577-600
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| Subject: | Customer satisfaction | Performance | Loyalty | E-commerce | Logistics value | Kundenzufriedenheit | Electronic Commerce | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Logistik | Logistics | Einzelhandel | Retail trade | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Logistikunternehmen | Logistics provider |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJLM-02-2023-0078 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014485276