Longitudinal upgrades and asymmetric effects of satisfaction and perceived-value
Chadwick J. Miller, Laszlo Sajtos, Katherine N. Lemon, Jim Salas, Martha Troncoza and Lonnie Ostrom
| Year of publication: |
2023
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|---|---|
| Authors: | Miller, Chadwick J. ; Sajtos, Laszlo ; Lemon, Katherine N. ; Salas, Jim ; Troncoza, Martha ; Ostrom, Lonnie L. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 4, p. 478-495
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| Subject: | Downgrade | Relationships | Satisfaction | Spending | Upgrade | Value | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Zufriedenheit | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-12-2021-0475 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014276925