Looking beyond the runway : airlines innovating with best practices while facing realities

Nawal K. Taneja

1. Outlining the chaos, evolving strategies, and the new normal -- 2. Learning from other struggles : the auto industry -- 3. Learning from other successes : the customer experience industry -- 4. Innovating around airline realities -- 5. Firing on all cylinders to stay ahead -- 6. Viewing the changing world map -- 7. Flying with tailwinds against headwinds.

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Year of publication:	2016
Authors:	Taneja, Nawal K.
Publisher:	London : Routledge,
Subject:	Fluggesellschaft \| Airline \| Strategisches Management \| Strategic management \| Organisatorischer Wandel \| Organizational change \| Kundenzufriedenheit \| Customer satisfaction

Extent:	1 online resource (lxxxiv, 267 pages)
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-1-315-25020-5 ; 978-1-351-92133-6 ; 978-1-4094-0099-8
Other identifiers:	10.4324/9781315250205 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10015067665