Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
| Year of publication: |
2011
|
|---|---|
| Authors: | Tsai, Ming-Chun ; Chen, Lu-Fang ; Chan, Ya-Hui ; Lin, Shu-Ping |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 22.2011, 9 (1.9.), p. 941-957
|