//-->
Looking through and beyond the TQM horizon : Lessons learned from world‐class companies
Gomes Da Silva, Jonas, (2005)
Evaluation of TQM in Japanese industries and validation of a self‐assessment questionnaire
da Silva Jonas, Gomes, (2002)
Evaluation of TQM in Japanese industries and validation of a self-assessment questionnaire
Jonas, Gomes da Silva, (2002)