Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
Rick Brinkman and Rick Kirschner
| Year of publication: |
2006
|
|---|---|
| Authors: | Brinkman, Rick ; Kirschner, Rick |
| Publisher: |
New York, NY [u.a.] : McGraw-Hill |
| Subject: | Customer service |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | IX, 133 S. 23cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-07-144802-0 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004831655