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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N., (2020)
To whom do restaurants' preventive measures matter more during a pandemic? : the moderating effects of need-for-cognition and relationship strength
Kim, Heewon, (2023)
Measuring Customer Value Gaps : An Empirical Study in Mexican Retail Market
Rajagopal, Dr, (2010)
Service quality dimensions and superior customer perceived value in retail banks: An empirical study on Mexican consumers
Vera, Jorge, (2013)
Determinants of the service quality in restaurants : a qualitative analysis
Trujillo, Andrea, (2010)
Loyalty and occasion of consumption : an empirical analysis
Trujillo, Andrea, (2011)