Loyalty building, relational trade-offs and key service employees: the case of radio DJs
| Year of publication: |
2009
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|---|---|
| Authors: | Arbore, Alessandro ; Guenzi, Paolo ; Ordanini, Andrea |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 20.2009, 3/4, p. 317-341
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