Loyalty.com : customer relationship management in the new era of Internet marketing
Year of publication: |
2000
|
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Authors: | Newell, Frederick |
Publisher: |
New York [u.a.] : McGraw-Hill |
Subject: | Marketing | Internet | Kundenmanagement | Beziehungsmanagement |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Der Beitrag des Internet zum Relationship Marketing
Bauer, Hans H., (1998)
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Internetbasierte Kooperation bei der Produktentwicklung
Wobser, Gunther, (2000)
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Wisotzky, Patrick Akira, (2001)
- More ...
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Newell, Frederick, (1997)
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Why CRM doesn't work : how to win by letting customers manage the relationship
Newell, Frederick, (2003)
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Von CRM zu CMR : lassen Sie den Kunden die Beziehung bestimmen ; customer managed relationships
Newell, Frederick, (2004)
- More ...