Loyalty, quality and satisfaction in FMCG retail market does loyalty in retailing exist?
Kattysamir Nessim, Emmie Thurn, David Gustafsson and Mosad Zineldin
| Year of publication: |
2015
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|---|---|
| Authors: | Nessim, Kattysamir ; Thurn, Emmie ; Gustafsson, David ; Zineldin, Mosad |
| Published in: |
Inventi impact: retailing & consumer services. - Bhopal : Inventi Journals, ISSN 2249-099X, ZDB-ID 2821954-5. - 2015, 1, p. 1-8
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| Subject: | Psychology | Loyalty | Satisfaction | Quality 5Qs | Model | Retail market | Fast food | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011377364