Loyalty runs deeper than thread count : an exploratory study of gay guest preferences and hotelier perceptions
Year of publication: |
2015
|
---|---|
Authors: | Berezan, Orie ; Raab, Carola ; Krishen, Anjala S. ; Love, Curtis |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 32.2015, 7/8, p. 1034-1050
|
Subject: | Gay-friendly | hotels | loyalty | gay segment | hotel attribute | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Homosexualität | Homosexuality | Dienstleistungsqualität | Service quality | Zielgruppe | Target group | Urlaubsverhalten | Holiday behaviour |
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